~ All Returns, Exchanges & Repairs must be sent with all original packaging for safe arrival. ~ To qualify for returning for a full refund, The item must be sent in brand new unused condition. ~ Prior to returning, customers must disclose (with pictures) all damage and return must be approved before sending back. ~ Always provide tracking number once package is sent for a return, refund or exchange so we can track your item. ~ Consider purchasing insurance with your packages for extra safety in these unprecedented times. ~ Improper packaging/mailing is subject to fee and/or refusal.